Accessibility statement for 'Application for a Regulated Product Authorisation'

Application for a Regulated Product Authorisation Service. 

The Application for a Regulated Product Authorisation Service (Opens in a new window) is run by the Food Standards Agency. We want as many people as possible to be able to use this service. For example, that means you should be able to: 

• change colours, contrast levels and fonts 
• zoom in up to 400% without the text spilling off the screen 
• navigate most of the website using just a keyboard 
• navigate most of the website using speech recognition software 
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We’ve also made the website text as simple as possible to understand. 

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible is this service 

We know some parts of this service are not fully accessible. You can see a full list of any issues we currently know about in the non-accessible content section of this statement. 

Feedback and contact information 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 

• email: fsa.communications@food.gov.uk  
• phone our Helpline: 0330 332 7149 (open 9am until 5pm, Monday to Friday) 

We’ll consider your request and get back to you in 10 days. 

Reporting accessibility problems with this service 

We’re always looking to improve the accessibility of this service. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: 

• email: fsa.communications@food.gov.uk  
• phone our Helpline: 0330 332 7149 (open 9am until 5pm, Monday to Friday) 

Read tips on contacting organisation about inaccessible websites. 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland. 

Technical information about this website’s accessibility 

The Food Standards Agency is committed to making its website and services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

This service is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below. 

Non-accessible content 

The content listed below is non-accessible for the following reasons. We are working closely with the external developers to rectify these issues.  

Links 

The link in the web page header to business guidance is the same link as the adjacent link. This is due to the structure of the Food Standards Agency website. 

The link on the submission page for a second submission is showing as a suspicious link.  

Headings and page structure 

Headings have not been implemented correctly (1.3.1 Info and Relationships).  There is a skipped header and possible heading on the Application Form page. On Manufacturers address page and upload data protection page there are form labels not correctly associated with a form control. Underlined text is present on the excluded annexes page.  

Error handling 

Errors are not identified, and suggestions are not provided on the file uploads for Technical and Annex document upload pages to help users correct the error (3.3.1 Error Identification, 3.3.3 Error Suggestion).  

Select Elements 

Select elements were inaccessibly marked-up for assistive technology users (1.3.1 Info and Relationships, 4.1.2 Name, Role, Value, 4.1.3 Status Messages) 

The Confidentiality Request template and Data Protection Request template are currently word documents. 

Non-compliance with the accessibility regulations 

If you find an issue that we have yet to identify, please contact us using one of the routes described in the ‘Reporting accessibility problems with this website’ section of this statement. 

Disproportionate burden 

At this time, we have not made any disproportionate burden claims. 

Content that’s not within the scope of the accessibility regulations 

At this time, we have not identified any content that is not within scope of the accessibility regulations. 

Preparation of this accessibility statement 

This statement was prepared on 05 November 2024. It was last reviewed on 05 November 2024. 

This website was last tested on 13 March 2024. The test was carried out by Digital Accessibility Centre (DAC). We will update this statement as soon as the issues have been rectified.  

The service was tested by a team of experienced auditors and analysts, many of whom are disabled individuals and users of adaptive technology. 

We will update this statement as soon as the issues have been rectified.