Service standards
The Government is committed to improving public services and making them more responsive to their users. These standards set out the level of service you can expect from the Food Standards Agency.
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Our standards
The Government is committed to improving public services and making them more responsive to their users. These standards set out the level of service you can expect from the Food Standards Agency.
Freedom of Information
The Freedom of Information Act 2000 came into force in January 2005 and gives any person legal rights of access to information that is held by a public authority.
Our information charter
We need to handle personal information about you so that we can provide services for you. This explains how we look after that information.
Complaints and comments
This page provides information on making a complaint about the Food Standards Agency. If you want to complain about or report a problem with food hygiene in a food outlet, a foreign body in food, or mislabelling, you will need to contact your local food safety enforcement team.